Refund Policy

JROUD Aaqoura Eco-Village Refund Policy

At Jroud Aaqoura Eco-Village, we value our guests and strive to provide flexibility with our booking process. We understand that plans can change, and we want to assure you that your investment in our services is secure.

1. Refund and Downpayment:

If you cancel your reservation within 3 days of your check in date, your downpayment will not be refunded, and if you are part of a group, your cancelled unit fee will have to be paid in full.
If you cancel your reservation prior to 3 days of your check in date, any amount paid will remain with Jroud Aaqoura Eco-Village and will not be lost. Instead, it will be considered as a downpayment for your future visit to our hotel.

2. Future Reservations:

The downpayment can be applied towards any future stay/activity at Jroud within 1 year from the original booking date.

3. Rebooking:

To utilize your downpayment for a future reservation, please keep a copy of this chat/conversation and contact our reservations team on +96170375665, and they will assist you in applying the amount accordingly.

4. No Cash Refunds:

Please note that the paid amount cannot be refunded in cash; it will only be transferable as a downpayment for future bookings.

We appreciate your understanding and look forward to welcoming you to Jroud Aaqoura Eco-Village soon!

Thank you for choosing Jroud Aaqoura Eco-Village